Refund policy

At Jellyz, we take great pride in the quality of our products.
If you're not satisfied with your purchase, please contact us directly at jellyznails@gmail.com with your order number, and we'll be happy to help.

Returns & Exchanges
We offer a 28-day Replacement or Refund Policy (excluding postage and packaging). To qualify, the item must be unused and in its original packaging. Please contact our customer services team to initiate the process.

Damaged or Faulty Items
If your item arrives damaged or faulty, please email our customer care team with your order number and a description of the issue. We are here to support you.

Feedback & Support
We value all feedback. If you are unhappy with your order or experience for any reason, please let us know — we want to make it right.

Important: Customers are responsible for any applicable taxes or duties outside of the United Kingdom.